Privacy policy
PRIVACY POLICY (FINAL – ARLENE GLOBAL LLC)
ARLENE GLOBAL LLC (“Arlene Global”, “we”, “us”, or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide customers with a secure and convenient shopping experience. Our Services are powered by Shopify, which enables us to host and operate our online store.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern with respect to personal information.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to an individual. We may collect the following categories of personal information, depending on how you interact with our Services and as permitted by applicable law:
Contact Information: Name, billing address, shipping address, email address, and phone number.
Payment Information: Payment method details and transaction confirmations (payment information is securely processed by third-party providers and not stored by us).
Account Information: Login details, preferences, and settings if you create an account.
Order & Transaction Information: Products viewed, added to cart, purchased, returned, exchanged, or canceled.
Customer Communications: Information you provide when contacting customer support.
Device & Usage Information: IP address, browser type, device identifiers, and activity on our website.
Sources of Personal Information
We collect personal information from:
Direct interactions — placing orders, creating accounts, subscribing to emails, contacting support.
Automatic collection — cookies and similar technologies when using our site.
Service providers — such as Shopify, payment processors, shipping carriers, and analytics companies.
How We Use Your Personal Information
We use personal information for:
Order Fulfillment & Customer Service — Processing payments, shipping orders, managing returns, providing support.
Account Management — Creating, maintaining, and managing customer accounts.
Service Improvement — Enhancing our towel product offerings, website performance, and overall user experience.
Marketing & Communications — Sending order confirmations and (with consent, where applicable) promotional updates.
Security & Fraud Prevention — Detecting and preventing unauthorized or fraudulent activity.
Legal Compliance — Meeting legal obligations and enforcing policies.
How We Share Personal Information
We may share your personal information in the following circumstances:
Shopify & Service Providers — Payment processors, fulfillment partners, analytics tools, and customer support platforms.
Marketing Partners — For advertising services where legally permitted.
Legal or Business Requirements — Compliance with legal obligations or business-related transactions.
We do not sell personal information for monetary consideration.
Relationship with Shopify
Our store is hosted on Shopify. Shopify processes personal information related to your use of our Services to operate and improve its platform. Information submitted through our Services may be processed globally.
Learn more about Shopify’s privacy practices:
🔗 https://privacy.shopify.com
Cookies & Tracking Technologies
We use cookies and similar technologies to:
– Operate and secure the website
– Improve functionality and performance
– Analyze usage patterns
– Support marketing and advertising where allowed
You may manage cookies through your browser settings.
Children’s Privacy
Our Services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.
Data Security & Retention
We implement reasonable administrative, technical, and physical safeguards to protect personal information.
We retain data only as long as needed to fulfill this Policy, meet legal requirements, resolve disputes, or enforce agreements.
Your Privacy Rights
Depending on your location, you may have rights to:
– Access your personal information
– Request correction or deletion
– Opt out of certain processing (including targeted advertising)
– Request a copy or transfer of your data
– Not be discriminated against for exercising your rights
To make a request, contact us using the details below. Verification may be required.
International Transfers
Personal information may be transferred to and processed in countries outside your residence, including the United States. Where required, we rely on appropriate safeguards.
Changes to This Privacy Policy
We may update this Policy as practices or legal requirements change. Updates will be posted on this page with the “Last updated” date.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise privacy rights, contact us:
ARLENE GLOBAL LLC
864 STOCKBRIDGE DR
HOCKESSIN, DE 19707
United States
📧 Email: info@arlenegloballlc.com
📞 Phone: +1 302-300-6416